Privacy Policy
Last updated: July 28, 2026
This Privacy Policy describes how Filo ("Filo", "we", "us", or "our") collects, uses, and protects information when you use our website and services at gofilo.ai (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.
Information we collect
We collect the following categories of information:
- Account and contact information: your name, work email, phone number, company name, company size, and accounting software preferences when you request early access or contact us.
- Financial documents and data: invoices, receipts, and bank statements you upload or connect (including email attachments), and the data we extract from them, such as supplier names, dates, amounts, tax details, line items, and account mappings.
- Usage data: information about how you interact with the Service, including IP address, browser type, pages visited, and timestamps.
- Cookies: small files used to remember your language preference and improve your experience.
How we use information
We use the information we collect to:
- Provide, operate, and maintain the Service
- Extract, process, and prepare accounting entries from your documents
- Communicate with you about early access, product updates, and support
- Improve the Service and develop new features
- Detect, prevent, and address technical issues, fraud, or abuse
- Comply with applicable legal obligations
How we share information
We do not sell your personal information. We may share information with:
- Service providers who help us operate the Service, such as cloud hosting, email delivery, and document/data extraction providers, under contractual confidentiality obligations
- Accounting software you connect, so we can publish or export prepared entries at your direction (for example, QuickBooks or Xero)
- Authorities or other parties when required by law or to protect our rights and the safety of our users
- A successor entity in connection with a merger, acquisition, or sale of assets
Data retention
We retain information for as long as needed to provide the Service and for the purposes described in this policy, unless a longer retention period is required or permitted by law. You may request deletion of your data or closure of your account by contacting us at any time.
Data security
We use reasonable technical and organizational measures, such as encryption in transit and access controls, to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your rights and choices
Depending on where you live, you may have the right to access, correct, delete, restrict, or object to our processing of your personal information, to receive a copy of it, or to withdraw consent. To exercise any of these rights, contact us using the details below.
International data transfers
Your information may be transferred to, stored, and processed in countries other than the one in which you live. Where this occurs, we take steps to ensure appropriate safeguards are in place.
Children's privacy
The Service is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the "Last updated" date above, and we will provide additional notice for material changes.
Contact us
If you have questions about this Privacy Policy or how we handle your information, contact us at support@gofilo.ai.